Returns and Exchanges
Our straightforward returns policy allows you to shop with confidence. If for any reason, you are not entirely happy with a purchase, it can be exchanged as follows:
- Any unopened product can be returned and fully refunded or exchanged within 14 days of purchase with a proof of purchase.
- Opened or used products that you are not completely satisfied with can also be returned for an exchange within 14 days of purchase with a proof of purchase.
- Purchases made in-store will need to be returned back to the store.
- Purchases made online will be collected by our courier.
- Gift cards, archive (sale) items, samples and gifts with purchase, cannot be returned, refunded or exchanged.
- Opened or Used is defined as any variation from its original condition including opened or outer seal broken.
- Customers exchanging goods can choose from our full selection including gift cards.
- Exchanges for a product of lesser value will have the remainder refunded on to a gift card.
- Our satisfaction guarantee does not extend to a previous return if it is not in its original condition.
- Please note that original delivery charges are not refunded.
- Skins Cosmetics will refund your payment for the goods as soon as possible by the original payment method, no later than 5 working days after we have received the goods.
- Once your refund has been processed, it can take your card provider 3 to 5 working days to credit your account.