Returns and Exchanges

Returns Policy

Our straightforward returns policy allows you to shop with confidence. If for any reason, you are not entirely happy with a purchase, it can be exchanged as follows:

  • Any unopened or unused product can be returned and fully refunded or exchanged within 14 days of purchase with a proof of purchase. 
  • Opened or used products that are in some way defective may be exchanged at the discretion of the store manager, within 14 days of purchase with a proof of purchase. 
  • Purchases made in-store will need to be returned back to the store by the customer.
  • Purchases made online will be collected by our courier once a return has been logged through our online platform.
  • Gift cards, archive (sale) items, samples and gifts with purchase, cannot be returned, refunded or exchanged.
  • Opened or Used is defined as any variation from its original condition including opened or outer seal broken.
  • Customers exchanging goods can choose from our full selection including gift cards.
  • Exchanges for a product of lesser value will have the remainder refunded on to a gift card.
  • Our satisfaction guarantee does not extend to a previous return if it is not in its original condition.
  • Please note that original delivery charges are not refunded.
  • Skins Cosmetics will refund your payment for the goods as soon as possible by the original payment method, no later than 5 working days after we have received the goods.
  • Once your refund has been processed, it can take your card provider 3 to 5 working days to credit your account.

To log a return login and use the facility in your accounts section.